At DocuCrafts, we want our customers to be happy with their purchases. Due to the nature of our products (digital design templates and custom orders), our refund policy is as follows:
Once a digital template is purchased and downloaded, we cannot offer refunds, exchanges, or cancellations due to the immediate delivery of digital files. Please review the product details carefully before making a purchase.
For custom orders placed through our Custom Order Page, we offer a partial refund if you cancel your order before the design process begins. Once work has started or is completed, refunds are no longer available.
We may consider refunds or replacements in the rare case of technical issues or errors on our part. If you encounter an issue with a download or design file, please contact our support team within 7 days of purchase, and we will do our best to resolve the issue.
To request a refund, please contact us at [insert contact email], and include your order number and the reason for the refund request. We will respond to your request as soon as possible.